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Mobile: How to Process a Refund

Updated over a month ago
  1. From the left navigation menu, tap Membership > Billing Manager.

  2. Search for and tap on the account you would like to manage.

  3. Search for and tap on the ledger item you wish to refund.

  4. Tap + Create a Refund.

  5. Choose whether you would like to process a full or partial refund. If partial, choose the applied charge and enter the refund amount.
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  6. Select if you would like to refund the electronic processing fee, if applicable, or skip electronic processing.

  7. If you want to issue a full refund credit, tap the checkbox and choose the proper charge category from the drop-down menu.

  8. Tap Process Refund.

Helpful Tip! Accounts receive a refund receipt if Refund is enabled under Biling Manager > Billing Setup > Notifications.

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