Skip to main content
All CollectionsFor Class AdminsManage Classes
How to Cancel and Refund a Class Registration
How to Cancel and Refund a Class Registration
Updated over a week ago
  1. From the navigation menu, click Classes > Class Admin.

  2. Next to the class, click the Gear Icon, then the Registrations tab.

  3. To the right of the member, under the Actions column, click the X icon.

  4. Click Cancel Registration to confirm.

  5. From the left navigation menu, click Business Tools > Billing Manager.

  6. Search for and click the account to manage.

  7. Search for and click on the payment item to refund.

  8. Click Refund.

  9. Choose whether to process a full or partial refund. If partial, choose the applied charge and enter the refund amount.

    • NOTE: If the original payment is never owed again, you must credit against the original charge. Please check the Issue Credit for this Refund box.

  10. To complete the refund, click Process Refund.

    • NOTE: Refunds must be issued within 180 days of the transaction.

Did this answer your question?