Permissions are required to set up service hours. Click here to learn how to view your permissions.
Click Business Tools > Service Hours in the side menu.
Click the Settings tab.
Select the first month of the fiscal year for service hours.
Enter the hours requirements per account.
Enter the service hours charge based on the shortfall of hours worked.
Select the chart of accounts used for the service hours charge.
Select the Service Hours Administrator.
This person can be at any admin level, including Not an admin.
Click Save Settings.