Click Point of Sale > Orders from the left navigation menu.
From the upper right-hand side, select the store location.
Find and click on the PoS order containing the returned item(s).
Under the item description, click the Return checkbox.
Select the reason the item is being returned.
Add a new reason by clicking + Add New Reason > type in the explanation > Click the green checkmark.
Click Process Return.
Click Process Refund.
How to View Point of Sale Orders That Have a Returned Item
Click Point of Sale > Orders from the left navigation menu.
From the upper right-hand side, select the "Store Location."
PoS orders that contain refunds are marked with a red "R" beside the order number.