How to Contact Support
Updated over a week ago

Chat with Support

  1. In the bottom left corner of the site, click Need Help? Note: You must be signed in as an admin to see this tab.

  2. Click the Contact Us link.

  3. Click Send us a message.

  4. Via the chatbox, enter your question or concern.

Schedule a Call with a Support Rep

  1. Click Need Help? > Contact Us.

  2. Under Schedule a Support Call click Find a Time.

  3. Click the Support Call option you'd like.

  4. Select a day from the calendar.

  5. Select a time.

  6. Click Confirm.

Support Hours

NOTE: Our Customer Success Team is based/located in the US/UK and subscribes to a US Bank Holiday Schedule. These hours may change due to company holidays and/or company meetings.

  • Monday-Friday: 8 AM to 7 PM CST (2 PM to 1 AM GMT)

  • Saturday: 8 AM to 4 PM CST (3 PM to 12 AM GMT)

  • Sunday: Closed


Please contact an org admin with your questions. To do this, in the side menu, click Help & Training > Contact My Organization. They can answer most questions, but if they cannot, the admin will contact us on your behalf and get back to you.

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