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How to Hard Delete Accounts/Anonymize Data
How to Hard Delete Accounts/Anonymize Data
Updated over 6 months ago

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Users with associated financial data in their account data cannot be deleted to preserve our database integrity. So, to be GDPR compliant, we offer the options below.

How to Anonymize the User's Data

  1. To "delete" an account, click Org Tools > Accounts in the side menu.

  2. To "delete" a member, click Org Tools > Members in the side menu.

  3. Check the box(es) by the account(s) or member(s) you want to anonymize.

  4. Click Edit > Anonymize and then click OK to confirm.

  5. For accounts, this replaces all fields, except their name for accounts, with random characters and changes the status to Anonymize.

    • This allows you to see their name in billing reports if needed.

  6. For members, this will replace all fields with data with random characters or blanks.

How to Anonymize the User's Name

After performing the above steps, you can anonymize the user's name if they want all traces of their account removed from your system.

  1. Check the box(es) by the account(s) whose names you want to anonymize.

  2. Click Edit > Anonymize Name and then click OK to confirm.

  3. This replaces the name with an Anonymized Account; all traces of their identity will no longer exist.

How to View Anonymized Accounts

  1. Click Customize Filters.

  2. Click Account Status or Member Status on the left.

  3. Click Anonymize on the right, then click other statuses with a checkmark to deselect them, then click Done.

  4. You will now see all accounts or members that have been anonymized.

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