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How to Manage Duplicate Accounts/Members
How to Manage Duplicate Accounts/Members
Updated over a week ago

Accounts cannot be merged, but there are two available workarounds.

If one of the accounts doesn't have financials attached, delete it. If a Swimmer ID is used, times automatically sync to the new profile.

If the account has financials, we recommend keeping the older account and moving new data from the new account. After that, set the newer account to Canceled/Hidden to retain the financial information.

To Delete an Account:

  1. Click Org Tools > Members in the side menu.

  2. Search for the account to delete.

  3. Check the box by the account.

  4. Click Edit > Delete.

  5. Click OK to confirm you'd like to delete the account.

To Merge Accounts:

  1. Open two browser tabs.

  2. Click Org Tools > Members in the side menu.

  3. In one tab, pull up the older account. In the second tab, pull up the newer account. Search for the account name in the search box, and click the person's name to access the account.

  4. Manually enter any new data from the new account into the old account.

  5. Ensure the email addresses in the two accounts are different.

    • Ensure that the login email address in the older account is correct so that the user can log in without errors.

  6. If applicable, ensure the USA Swimmer IDs are correct.

    • If the parent changed the swimmer's information (adding a middle name, for example), the ID will differ and not attach to their results. Please contact support with the old and new IDs for updates.

  7. On the older account, click Save.

  8. In the Account Status drop-down, select Cancelled/Hidden on the unwanted account.

  9. Click Save.

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