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How to Cancel, Undo, or Reverse Meet Fees
How to Cancel, Undo, or Reverse Meet Fees
Updated over a week ago

You must have SwimOffice Admin - Super User or Financial Admin - Full Access to manage meet fees.

NOTE: If you processed the charges while creating the meet fee batch, you must process a refund following these steps.

If you need to delete incorrect meet fees for all the accounts, the recommended way is to go into each account and delete the fees, but this is impractical if you have many athletes.

The alternative is to generate the same fees again, but as a negative amount โ€” the opposite of the fees billed โ€” so that it cancels the amounts billed, following the steps below:

  1. Turn off the current version if you generated a fee batch from meet entries.

    • Click Business Tools > Billing Manager > Billing Setup > Meet. Uncheck Generate meet entry fees on entry file generation, then click Save Changes.

  2. Click Business Tools > Meet Fee Billing in the side menu.

  3. Click the batch with meet fees you wish to reverse.

  4. Check the box(es) next to the members you wish to adjust.

  5. Click Action > Create Invoice Items Only.

  6. Check Option 2: Use Custom Fees.

  7. Under Individual Event Fee and Relay Event Fees, enter the negative amount(s) as applicable.โ€‹

  8. If applicable, enter the negative surcharge.

  9. Select the Chart of Account.

  10. At the bottom of the page, click Create Invoice Items Only.

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