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How to Manage Your Member Base For Inactivity
How to Manage Your Member Base For Inactivity
Updated over 8 months ago

About Class Inactive Dates

  • This field is system-generated and cannot be edited by a user.

  • The date populates based on the last day a member was active in any class. It is the last date they were eligible to be in a class based on their slot OR the drop date they had for the class.

  • If they are only active in one class and cancel that registration, the date of the cancellation appears in the Class Inactive Date field.

  • The field is left blank if a member is active in any class, including future active classes that have not yet started.

Where to Find a Member's Class Inactive Date

  1. Click Org Tools > Members from the left navigation menu.

  2. Click on a member.

  3. Scroll down to Important Dates.

  4. You will find the Class Inactive and Last Class dates here.

How to Filter Members by Their Class Inactive Date

  1. Click Org Tools > Members from the left navigation menu.

  2. Click Customize Filters.

  3. Scroll to Inactive Date from, Inactive Date to, Last Class Date from, or Last Class Date to.

  4. Use the calendar icons to select the correct date range.

  5. Click Apply.

Example: Class 'A' runs from 1/1/21 - 1/1/25. A member takes the class from 1/4/21 - 5/4/21. An Admin can filter using class 'A' and a last class date of 5/4/21 and get a result for the member.

How to Email Members Based on Their Class Inactive Date

  1. Click Org Tools > Members from the left navigation menu.

  2. Click Customize Filters.

  3. Scroll to Last Class Date From and Last Class Date To. Use the calendar icons to select the correct date range.

  4. Click Apply.

  5. Use the checkboxes next to member names from the generated list to select which members to email.

  6. Click the Communicate drop-down menu. Select Custom Email.

  7. Compose the email as required and click Send.

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