Bookings FAQ
Updated over a week ago

Can an appointment be booked for more than one family or member?

Not at this time. We are working towards adding this capability in the future.

Can I change the payment plan for a booked appointment?

The payment plan of a booked appointment cannot be changed. You must cancel the appointment and rebook it using the desired payment plan.

Can I apply discounts or coupons to a booking?

Not at this time. We are working towards adding this capability in the future.

If I cancel an appointment, will the money be refunded to the member?

The money is not automatically refunded. If your business policy is to refund the money, you must manually issue a refund or credit.

Can I register for a class and book an appointment simultaneously?

Yes! Once you have added a booking to the shopping cart, navigate to class registration to add a class to your shopping cart. When you are ready to checkout, click the My Shopping Cart icon.

Can I change my instructor on a booking?

Once you create the booking, you cannot edit the instructor. You must cancel the existing booking and appointments and create a new booking with the new instructor.

Who can set up and manage bookings?

Only admins with proper booking access can manage bookings.

Can I move a member to a different appointment?

No. You would need to create a new appointment and cancel the one the member cannot attend.

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