From the billing manager, credits can be added to accounts in bulk or individually.
How to Bulk Post Credits
Bulk Post Credits allows adding credits to multiple accounts quickly and efficiently.
Click Business Tools > Billing Manager from the left navigation menu.
Use the filters if necessary and choose the desired accounts to which you'd like to add credits.
Click Actions > Bulk Post Credits from the upper right corner.
Enter a title, amount, description, reason, and charge category.
If desired, you can ensure that the credit given can only be applied to the charge categories you choose. Click Restrict Credit to Charge Category, and select the charge category/categories.
Select if these credits should apply to outstanding charges (recommended).
When satisfied, click Post Credits.
How to Issue Credit Individually
Click Business Tools > Billing Manager from the left navigation menu.
Use the filters if necessary and click the desired account in the list.
On the right-hand side of the page, click +Credit.
Enter a title, amount, description, reason, and charge category.
If desired, you can ensure that the credit given can only be applied to the charge categories you choose. Click Restrict Credit to Charge Category, and select the charge category/categories.
When satisfied, click Create Credit.