The Unapplied Payment/Credit Report shows all the accounts that currently have payments or credits that have not yet been used. This report is especially useful for those using a cash-based accounting system or those who have restricted credits to specific charge categories.
Navigate to Business Tools > Billing Manager.
From the top horizontal menu, use the right-facing arrow button to scroll and click on the Unapplied Credit/Payment tab.
From here, you can:
Search for an account/member.
Click on an account/member's name to investigate further.
Export the report.