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How to Manage Communications in the Message Center

The Message Center allows users to send emails to groups, rosters, or locations and view previously sent communications and their recipients.

How to Create Email Templates

Email Templates can be sent from the message center, on the mobile app, Accounts and Members, or Class Admin.

  1. Click Org Tools > Message Center from the left navigation menu.

  2. Click the Templates tab.

  3. Click New Template.

  4. Fill out the information as desired.

  5. Click Save Template.

You can delete or undelete template(s) by checking the desired box(es), then clicking Action > Delete or Undelete.

How to Send an Email in the Message Center

Helpful Tip! This page times out after 10 minutes. To avoid losing work, use a word processing program to draft email content. Then, copy and paste it into the text editor.

  1. Click Org Tools > Message Center from the left navigation menu.

  2. Click Send Message.

  3. Select the email groups, billing groups, rosters, or locations option as recipients.

  4. Within your selected option, click (0) Selected to add the desired group(s), roster(s), or location(s), or check the All Active Accounts box.

  5. Enter the desired subject.

  6. If desired, click the attachments box and select the files from your device.

    • Repeat this step up to two more times as needed.

  7. Enter the desired message.

  8. Click Send.

How to View Previously Sent Emails and SMS

NOTE: Messages older than 12 months are automatically removed from the system.

  1. Click Org Tools > Message Center from the left navigation menu.

  2. If the message was sent using the old Message Center layout, click View Legacy Data in the warning at the top.

    • In the new window, enter the subject, select the desired filters, and click Search or click Display All.

    • Click the message to see more information.

  3. Search the subject or set the date or the message type filters.

    • NOTE: The Method will show how the communication was sent, Email or SMS.

  4. Click on the subject.

  5. Click the Message Content tab.

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