Team Billing: ACH Status Report
Updated over a week ago

SwimOffice Admin - Super User

To view all ACH transactions for a month and their progress:

  1. In the side menu click Business Tools > Invoices & Payments.

  2. Click the ACH Status tab.

  3. If desired, set the filters and click Search to narrow down the list of ACH transactions.

    1. Failures appear in red with the reason for the failure (you may need to drag the column headers to see the entire Status column). Not all the reasons are clear and are a by-product of the ACH processing system while other reasons will be perfectly clear. View a list of ACH failure codes.

      ACH transactions

NOTE: For failures, identify the reason using the failure codes above, and email the account from the Email Center to resolve. Once the issue is fixed, wait for the system to attempt charging the account next month. You can also collect the payment in another way and manually enter it so they will not be charged again next month automatically.

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